PRO and Courses Won't Open - Troubleshooting Tips

Learn troubleshooting tips for when your PRO Pack or Courses won't open on your device.

iPhone and iPad

Android

Computer (Chrome)

Computer (Safari)

iPhone and iPad troubleshooting:

1. Open Settings. Scroll down and choose Safari (or the web browser of your choosing).

2. Scroll to the Block Pop-Ups setting. Toggle this to the OFF position.

3. Return to your browser and open the PRO Pack or Course. Allow the pop-up when you are prompted. Your PRO Pack or Course will open in another tab for you.

Android troubleshooting:

1. On your Android phone or tablet, open the Chrome app .
2. To the right of the address bar, tap More  Settings.
3. Tap Permissions  Pop-ups and redirects.
4. Turn off Pop-ups and redirects.

Computer (Chrome) troubleshooting:

1. On your computer, open Chrome.
2. At the top right, click More   Settings.
   
   
3. Click Privacy and security  Site Settings  Pop-ups and redirects.
   
   
4. Choose the option that you want as your default setting.

Computer (Safari) troubleshooting:

1. In the Safari app  on your Mac, log in to PRO Learning or your courses.

2. Choose Safari > Settings.

   

3. Click Websites from the options at the top, then on the left, click Pop-up Windows.

   If you don’t see Pop-up Windows, be sure to scroll to the bottom of the list.

   From the drop-down menu next to app.theartofeducation.edu, select Allow.

   

Reach out to us at help@theartofeducation.edu if you have further questions!