PRO and Courses Won't Open - Troubleshooting Tips

Learn troubleshooting tips for when your PRO Pack or Courses won't open on your device.

iPhone and iPad


Computer (Chrome)

Computer (Safari)

iPhone and iPad troubleshooting:

1. Open Settings. Scroll down and choose Safari (or the web browser of your choosing).

2. Scroll to the Block Pop-Ups setting. Toggle this to the OFF position.

3. Return to your browser and open the PRO Pack or Course. Allow the pop-up when you are prompted. Your PRO Pack or Course will open in another tab for you.


Android troubleshooting:

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. To the right of the address bar, tap More More Settings.
  3. Tap Permissions and then Pop-ups and redirects.
  4. Turn off Pop-ups and redirects.


Computer (Chrome) troubleshooting:

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
    Screenshot 2023-10-20 at 10.29.17 AM
    Screenshot 2023-10-20 at 10.31.32 AM
  3. Click Privacy and security and then Site Settings and then Pop-ups and redirects.
    Screenshot 2023-10-20 at 10.32.44 AM
    Screenshot 2023-10-20 at 10.33.52 AM
  4. Choose the option that you want as your default setting.

Computer (Safari) troubleshooting:

  1. In the Safari app  on your Mac, log in to PRO Learning or your courses.

  2. Choose Safari > Settings.

    Screenshot 2023-10-20 at 10.36.00 AM
  3. Click Websites from the options at the top, then on the left, click Pop-up Windows.

    If you don’t see Pop-up Windows, be sure to scroll to the bottom of the list.

    From the drop-down menu next to, select Allow.

    Screenshot 2023-10-20 at 10.38.52 AM


Reach out to us at if you have further questions!