--- title: PRO and Courses Won't Open - Troubleshooting Tips description: Learn troubleshooting tips for when your PRO Pack or Courses won't open on your device. --- [Skip to content](https://help.theartofeducation.edu/pop-up-blocker-troubleshooting#main-content) English Show submenu for translations ![Screenshot 2025-06-12 at 12.57.35 PM-1](https://help.theartofeducation.edu/hs-fs/hubfs/Screenshot%202025-06-12%20at%2012.57.35%20PM-1.png?width=600&height=103&name=Screenshot%202025-06-12%20at%2012.57.35%20PM-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to The Art of Education](https://theartofeducation.edu/) [Go to The Art of Education](https://theartofeducation.edu/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.theartofeducation.edu/?hsLang=en) 2. [PRO Learning](https://help.theartofeducation.edu/pro-learning?hsLang=en) 3. [FAQ](https://help.theartofeducation.edu/pro-learning?hsLang=en#faq) # PRO and Courses Won't Open - Troubleshooting Tips ## Learn troubleshooting tips for when your PRO Pack or Courses won't open on your device. #### [**iPhone and iPad**](https://help.theartofeducation.edu/pop-up-blocker-troubleshooting#iphone-ipad) #### [**Android**](https://help.theartofeducation.edu/pop-up-blocker-troubleshooting#android) #### [**Computer (Chrome)**](https://help.theartofeducation.edu/pop-up-blocker-troubleshooting#computer-chrome) #### [**Computer (Safari)**](https://help.theartofeducation.edu/pop-up-blocker-troubleshooting#computer-safari) --- **iPhone and iPad troubleshooting:** 1\. Open Settings. Scroll down and choose Safari (or the web browser of your choosing). ![](https://help.theartofeducation.edu/hs-fs/hubfs/IMG_7555-jpg.jpeg?width=367&height=212&name=IMG_7555-jpg.jpeg) 2\. Scroll to the Block Pop-Ups setting. Toggle this to the OFF position. ![](https://help.theartofeducation.edu/hs-fs/hubfs/IMG_7553-jpg.jpeg?width=227&height=465&name=IMG_7553-jpg.jpeg) 3\. Return to your browser and open the PRO Pack or Course. Allow the pop-up when you are prompted. Your PRO Pack or Course will open in another tab for you. ![](https://help.theartofeducation.edu/hs-fs/hubfs/IMG_7554-jpg.jpeg?width=229&height=463&name=IMG_7554-jpg.jpeg)   **Android troubleshooting:** 1. On your Android phone or tablet, open the Chrome app ![Chrome](https://storage.googleapis.com/support-kms-prod/Y57p9LEW3v1cnw4Svh3a53DOnyRPFkiDfTDc). 2. To the right of the address bar, tap More ![More](https://lh3.googleusercontent.com/E2q6Vj9j60Dw0Z6NZFEx5vSB9yoZJp7C8suuvQXVA_2weMCXstGD7JEvNrzX3wuQrPtL=w36-h36) **Settings**. 3. Tap **Permissions ![and then](https://lh3.googleusercontent.com/M1clyx8CUPwAH1XgxPTgbMx6sSwblyKIw2QAVv1HG_JrI2KCL4aMsSCCwq3zT1X2bm_n=h36) Pop-ups and redirects**. 4. Turn off **Pop-ups and redirects**.   **Computer (Chrome) troubleshooting:** 1. On your computer, open **Chrome**. 2. At the top right, click More ![More](https://lh3.googleusercontent.com/E2q6Vj9j60Dw0Z6NZFEx5vSB9yoZJp7C8suuvQXVA_2weMCXstGD7JEvNrzX3wuQrPtL=w36-h36) ![and then](https://lh3.googleusercontent.com/3_l97rr0GvhSP2XV5OoCkV2ZDTIisAOczrSdzNCBxhIKWrjXjHucxNwocghoUa39gw=w36-h36) **Settings**. ![Screenshot 2023-10-20 at 10.29.17 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.29.17%20AM.png?width=380&height=313&name=Screenshot%202023-10-20%20at%2010.29.17%20AM.png) ![Screenshot 2023-10-20 at 10.31.32 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.31.32%20AM.png?width=403&height=599&name=Screenshot%202023-10-20%20at%2010.31.32%20AM.png) 3. Click **Privacy and security** ![and then](https://lh3.googleusercontent.com/3_l97rr0GvhSP2XV5OoCkV2ZDTIisAOczrSdzNCBxhIKWrjXjHucxNwocghoUa39gw=w36-h36) **Site Settings **![and then](https://lh3.googleusercontent.com/3_l97rr0GvhSP2XV5OoCkV2ZDTIisAOczrSdzNCBxhIKWrjXjHucxNwocghoUa39gw=w36-h36) **Pop-ups and redirects**. ![Screenshot 2023-10-20 at 10.32.44 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.32.44%20AM.png?width=550&height=356&name=Screenshot%202023-10-20%20at%2010.32.44%20AM.png) ![Screenshot 2023-10-20 at 10.33.52 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.33.52%20AM.png?width=549&height=275&name=Screenshot%202023-10-20%20at%2010.33.52%20AM.png) 4. Choose the option that you want as your default setting. **Computer (Safari) troubleshooting:** 1. In the Safari app ![](https://help.apple.com/assets/6419DB059390FB0C27708A1D/6419DB069390FB0C27708A24/en_US/6846073fc6f766d1ad3f66ae757c5e24.png) on your Mac, log in to PRO Learning or your courses. 2. Choose Safari \> Settings. ![Screenshot 2023-10-20 at 10.36.00 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.36.00%20AM.png?width=688&height=696&name=Screenshot%202023-10-20%20at%2010.36.00%20AM.png) 3. Click Websites from the options at the top, then on the left, click Pop-up Windows. If you don’t see Pop-up Windows, be sure to scroll to the bottom of the list. From the drop-down menu next to app.theartofeducation.edu, select Allow. ![Screenshot 2023-10-20 at 10.38.52 AM](https://help.theartofeducation.edu/hs-fs/hubfs/Customer%20Support/Screenshot%202023-10-20%20at%2010.38.52%20AM.png?width=688&height=465&name=Screenshot%202023-10-20%20at%2010.38.52%20AM.png)   Reach out to us at [help@theartofeducation.edu](https://help.theartofeducation.edu/help@theartofeducation.edu?hsLang=en) if you have further questions! - [General Information](https://help.theartofeducation.edu/general-information?hsLang=en#main-content) - [Managing My Account](https://help.theartofeducation.edu/general-information?hsLang=en#managing-my-account) - [FAQs](https://help.theartofeducation.edu/general-information?hsLang=en#faqs) - [General Technology FAQ's](https://help.theartofeducation.edu/general-information?hsLang=en#general-technology-faqs) - [Managing My Subscriptions](https://help.theartofeducation.edu/general-information?hsLang=en#managing-my-subscriptions) - [Academics - Current Students](https://help.theartofeducation.edu/academics-current-students?hsLang=en#main-content) - [Writing Center](https://help.theartofeducation.edu/academics-current-students?hsLang=en#writing-center) - [Transcripts and Official Records](https://help.theartofeducation.edu/academics-current-students?hsLang=en#transcripts-and-official-records) - [Student Services](https://help.theartofeducation.edu/academics-current-students?hsLang=en#student-services) - [Completing Coursework in Brightspace](https://help.theartofeducation.edu/academics-current-students?hsLang=en#completing-coursework-in-brightspace) - [Student Portal](https://help.theartofeducation.edu/academics-current-students?hsLang=en#student-portal) - [Academics - Prospective Students](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#main-content) - [Program Details](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#program-details) - [Admissions](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#admissions) - [Tuition and Aid](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#tuition-and-aid) - [Course Enrollment](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#course-enrollment) - [Courses](https://help.theartofeducation.edu/academics-prospective-students?hsLang=en#courses) - [FLEX Curriculum](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#main-content) - [Training](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#training) - [Ordering](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#ordering) - [Tech Integration](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#tech-integration) - [Managing My Subscription](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#managing-my-subscription) - [FAQs](https://help.theartofeducation.edu/flex-curriculum?hsLang=en#faqs) - [PRO Learning](https://help.theartofeducation.edu/pro-learning?hsLang=en#main-content) - [Training](https://help.theartofeducation.edu/pro-learning?hsLang=en#training) - [Managing My Subscription](https://help.theartofeducation.edu/pro-learning?hsLang=en#managing-my-subscription) - [FAQ](https://help.theartofeducation.edu/pro-learning?hsLang=en#faq) - [Art Ed NOW Conference](https://help.theartofeducation.edu/art-ed-now-conference?hsLang=en#main-content) - [FAQ](https://help.theartofeducation.edu/art-ed-now-conference?hsLang=en#faq) - [FLEX and PRO Release Notes](https://help.theartofeducation.edu/flex-and-pro-release-notes?hsLang=en) - [Product Training](https://help.theartofeducation.edu/product-training?hsLang=en#main-content) - [Live Product Training for Districts](https://help.theartofeducation.edu/product-training?hsLang=en#live-product-training-for-districts) - [Asynchronous Trainings for All](https://help.theartofeducation.edu/product-training?hsLang=en#asynchronous-trainings-for-all) [![Screenshot 2025-06-12 at 1.05.53 PM](https://help.theartofeducation.edu/hs-fs/hubfs/Screenshot%202025-06-12%20at%201.05.53%20PM.png?width=2184&height=254&name=Screenshot%202025-06-12%20at%201.05.53%20PM.png "Screenshot 2025-06-12 at 1.05.53 PM")](https://theartofeducation.edu/) Copyright © 2025, The Art of Education University, LLC. 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