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  3. Completing Coursework in Brightspace

Tech Troubleshooting

Follow the steps below to resolve common technical issues in Brightspace and other course tools.

Troubleshooting Issues in Brightspace

If you encounter technical issues in Brightspace, please try the following steps.

  1. Ensure that you are using the most up-to-date version of Google Chrome.
  2. Log out of Brightspace and your AOEU account, and then log back in.
  3. Clear your cache.
  4. Run a system check in Brightspace by clicking here: Brightspace System Check
  5. Restart your computer or try a different device. 

If none of these resolve your issue, please contact us here.

Tech Support FAQs

Check out the pages below for tips on using document creation and online learning tools outside of Brightspace.